Privacy Policy

Your privacy is important to us. This policy explains how we collect, use, and protect your personal information.

Last updated: January 15, 2024

At SkyTravel, we are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy explains how we collect, use, share, and protect information about you when you use our services.

Information We Collect

Personal Information: When you book flights or create an account, we collect information such as your name, email address, phone number, passport details, and payment information.

Usage Data: We automatically collect information about how you use our website, including your IP address, browser type, pages visited, and time spent on our site.

Cookies and Tracking: We use cookies and similar technologies to enhance your browsing experience and analyze website traffic.

Location Data: With your permission, we may collect location information to provide location-based services and improve our offerings.

How We Use Your Information

Service Provision: To process bookings, manage your account, and provide customer support.

Communication: To send booking confirmations, flight updates, and respond to your inquiries.

Personalization: To customize your experience and provide relevant flight recommendations.

Marketing: To send promotional offers and newsletters (with your consent).

Legal Compliance: To comply with legal obligations and protect our rights and interests.

Analytics: To analyze usage patterns and improve our services.

Information Sharing

Airlines and Partners: We share necessary booking information with airlines and travel partners to complete your reservations.

Service Providers: We work with trusted third-party service providers who help us operate our business, such as payment processors and customer support platforms.

Legal Requirements: We may disclose information when required by law or to protect our rights and safety.

Business Transfers: In the event of a merger or acquisition, your information may be transferred to the new entity.

Consent: We may share information with your explicit consent for specific purposes.

Data Security

Encryption: We use industry-standard SSL encryption to protect data transmission.

Access Controls: We implement strict access controls to limit who can view your personal information.

Regular Audits: We conduct regular security audits and assessments to identify and address vulnerabilities.

Employee Training: Our staff receives regular training on data protection and privacy best practices.

Incident Response: We have procedures in place to respond quickly to any security incidents.

Your Rights

Access: You have the right to access the personal information we hold about you.

Correction: You can request corrections to inaccurate or incomplete information.

Deletion: You may request deletion of your personal information, subject to legal requirements.

Portability: You can request a copy of your data in a portable format.

Opt-out: You can unsubscribe from marketing communications at any time.

Complaints: You have the right to file a complaint with relevant data protection authorities.

Cookies and Tracking

Essential Cookies: Required for basic website functionality and security.

Analytics Cookies: Help us understand how visitors use our website.

Marketing Cookies: Used to deliver relevant advertisements and track campaign effectiveness.

Preference Cookies: Remember your settings and preferences.

Cookie Management: You can control cookie settings through your browser preferences.

International Transfers

Global Operations: As we operate internationally, your data may be transferred to countries outside your residence.

Adequate Protection: We ensure appropriate safeguards are in place for international data transfers.

Standard Contractual Clauses: We use approved contractual clauses to protect data transferred internationally.

Compliance: All transfers comply with applicable data protection laws and regulations.

Data Retention

Retention Periods: We retain personal information only as long as necessary for the purposes outlined in this policy.

Legal Requirements: Some information may be retained longer to comply with legal obligations.

Account Deletion: When you delete your account, we will delete or anonymize your personal information.

Backup Systems: Information in backup systems may take additional time to be completely removed.

Contact Us About Privacy

If you have questions about this Privacy Policy or our data practices, please contact us:

Email: privacy@skytravel.com

Phone: 1-800-SKYTRAVEL

Mail: SkyTravel Privacy Office, 123 Aviation Blvd, Sky City, SC 12345

Policy Updates

We may update this Privacy Policy from time to time. We will notify you of any material changes by posting the new policy on our website and updating the "Last updated" date. Your continued use of our services after any changes constitutes acceptance of the updated policy.