Help Center

Find answers to your questions and get the support you need for your travel plans.

Frequently Asked Questions

How do I book a flight?

Booking

To book a flight, enter your departure and destination cities, select your travel dates, choose the number of passengers, and click "Search Flights". Browse available options, select your preferred flight, and complete the booking process with passenger details and payment.

Can I book flights for multiple passengers?

Booking

Yes, you can book flights for up to 9 passengers in a single booking. Simply select the number of adult, child, and infant passengers when searching for flights. You'll need to provide details for each passenger during the booking process.

What payment methods do you accept?

Payment

We accept all major credit cards (Visa, Mastercard, American Express), debit cards, PayPal, and bank transfers. All payments are processed securely through encrypted connections to protect your financial information.

When will I be charged for my booking?

Payment

Your payment is processed immediately upon completing your booking. You'll receive a confirmation email with your booking details and receipt. For some bookings, a small authorization hold may be placed on your card before the final charge.

How do I cancel my flight?

Cancellation

You can cancel your flight by logging into your account and going to "My Bookings", or by using our cancellation form with your booking reference. Cancellation fees and refund eligibility depend on the airline's policy and fare type you purchased.

What is your refund policy?

Cancellation

Refund policies vary by airline and fare type. Refundable tickets can be cancelled for a full refund minus any applicable fees. Non-refundable tickets may be eligible for partial refunds or travel credits. We recommend purchasing travel insurance for maximum flexibility.

How do I check in for my flight?

Check-in

You can check in online through the airline's website or mobile app, typically 24 hours before departure. You'll need your booking reference and last name. After checking in, you can download your boarding pass or have it sent to your mobile device.

Can I select my seat during booking?

Check-in

Seat selection availability depends on the airline and fare type. Many airlines allow free seat selection during booking, while others charge fees for preferred seats. You can usually select or change seats during online check-in or by contacting the airline directly.

What are the baggage allowances?

Baggage

Baggage allowances vary by airline, route, and fare type. Most airlines include one carry-on bag and one personal item. Checked baggage policies differ - some fares include free checked bags while others charge fees. Check your booking confirmation for specific allowances.

How do I add extra baggage?

Baggage

You can add extra baggage during booking, through your airline's website, or at the airport. Pre-purchasing online is usually cheaper than paying at the airport. Contact the airline directly or check their website for current baggage fees and policies.

How do I create an account?

Account

Click "Sign Up" in the top right corner of our website. Enter your email address, create a password, and provide basic information. You'll receive a verification email to activate your account. Having an account makes booking faster and helps you manage your trips.

I forgot my password. How do I reset it?

Account

Click "Forgot Password" on the login page and enter your email address. We'll send you a password reset link. Click the link in the email and follow the instructions to create a new password. Make sure to check your spam folder if you don't see the email.

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